Detailed Terms and Conditions

Fibre Broadband Access is supplied as a best effort service by the Fibre Line Provider. Warranties on equipment/hardware supplied during the installation are held by the Fibre Line Provider or their chosen Representative and remain their property. In order to use the Fibre Data purchased from RSTelecom a Fibre router/modem is required, this router/modem needs to be purchased by the client. Only approved (ICASA, SABS) hardware is permitted to be used, un-approved hardware connected to the Fibre Line by the client which proves to be interfering/causes damage to the service provided by the Fibre Line Provider/RSTelecom or its infrastructure is not permitted. Any costs which arise due to damage and repairs caused by the connection of un-approved hardware by the client will be for the clients account.

Fibre Line Providers determine the areas and speeds available on their network. Fibre Line Providers may also implement restrictions on the availability of certain speeds in certain areas, including restrictions on speeds available when service changing from one speed to another. Areas marked as available on the map may not be Fibre ready at your particular address due to a number of factors. Pre-orders do not guarantee that Fibre will be available at your particular address once the planned project has been completed. Should we not be able to proceed with your application we will advise you thereof. Installations are typically completed within +- 30 days, this timeframe is however not guaranteed. RSTelecom only offer Fibre to the Home services through our Fibre Line Providers at this time.

Fibre line installations and connections are subject to an installation and connection fee which is prescribed by the Fibre Line Provider. Additional fees may apply should trenching or additional cabling be required to complete the installation. Additional fees may also apply should a re-installation or indoor transfer (move line within the same premises) be required. RSTelecom, the Fibre Line Provider or its Contractor will make any additional charges known to the client and the client will be required to accept or reject these charges before the order is completed. Please note that should the service be ordered and the incorrect address is supplied, the client will be responsible for all charges relating to the order placed at the incorrect address.

An additional fee may be charged as prescribed by the Fibre Provider for re-grading the speed of a fibre line as well as outdoor transfers (new address) and transfers between Internet Service Providers. Downgrades may require 30 days' notice depending on the Fibre Provider, the earliest date for a downgrade request will be displayed in the Client Control Panel when submitting the request. Cancellations for fibre lines are only submitted at the end of each month, the cancellation request must be submitted via the Client Control Panel at least a calendar month before the cancellation date, the earliest available cancellation date will be shown in the Client Control Panel. Cancellation requests which do not adhere to a calendar months notice requirement are subject to Early Termination Fees which will need to be settled before the cancellation request is processed, this fee is prescribed by the Fibre Line Provider. Transfers between Service Providers are handled in the same manner as a new installation and are typically completed within +- 30 day, this timeframe is however not guaranteed.

An additional fee of up to R2 000.00 may be charged on faults logged which are found to be caused by faulty hardware or user error. This amount will be charged to your account once we are advised of the charges by the Fibre Line Provider.

By completing the order it is deemed that consent has been received from the landlord, owner or body corporate for the installation of the service.

The available capacity on the network is shared between all users of RSTelecom bandwidth. Acceptable Usage Policies are attached to Uncapped Services. Capped services whilst the majority of the time will remain untouched may be shaped or throttled should the demand on the network and available capacity be affected. Capped services will generally receive priority through-put on our network provided there is no rise in demand or extenuating circumstances affecting the performance of the network.

Capped Services

Rollover of Data

Unused data rolls over to the following renewal month (calendar month) for a period of 3 months. Rolled over data will be used first from the 1st of each month and thereafter the renewal data will be used. Rollover data consists of unused renewal data and unused top up data.

The most recent rolled over data will be used first, working on a system of last in first out.

EXAMPLE

The monthly renewal on a 10GB service is 10GB. The monthly renewal on a service is 10GB. In the last 3 months the following amounts of unused data have rolled over, March 1GB, April 2GB, May 2GB. On the 1st of June the service will renew and 10GB will be allocated together with the 4GB which has rolled over from March to May. Usage from the 1st of June will be deducted from the rolled over data from May then April then March, only once the rolled over data of 4GB has been exhausted will the renewal data of 10GB start being used. Should there be any unused data by the end of June, this data will rollover to July and the process will begin again. Should usage not reach the rolled over data for March it will fall away.

Rollover of Data is only applicable to services which are paid up to date and are renewed monthly. If your debit order or credit card payment fails for any reason you will not be able to use any Rollover Data until all services are paid up to date. Should you cancel your service any accumulated rollover data will fall away and cannot be reinstated if the cancellation date has passed and the service is restored.

Uncapped Services

Uncapped services do not carry a usage limit (cap) but speeds will be limited to the speed of the Fibre line. The service is for personal use only and may not be resold, shared or used for commercial purposes. The use of our uncapped services by WISP's (wireless internet service provider) is strictly prohibited.

All uncapped products carry an Acceptable Use Policy which can be found here, please take the time to read through it as important information is communicated there-in. By accepting the Terms and Conditions, you also agree to the afore-mentioned AUP (Acceptable Use Policy).

Uncapped services are billed on a calendar month basis (1st to last day of the month) and payment is due in advance by the 1st of each month.

Frogfoot Air

Frogfoot Air is a Frogfoot Fibre product which includes uncapped internet and is available as per the coverage map on our website. The product is designed for Basic use and is not intended for business use or super users. The service is supplied as a best effort service by Frogfoot. Equipment/hardware supplied during the installation remains the property of Frogfoot and may not be removed from the premises. Hardware removed from the premises will be billed to the client. The service is installed with a Wifi enabled ONT so no router/modem is required. The ONT supports up to 10 devices, the device is not extendable and does not have network ports, no repeaters/range extenders can be connected to it. RSTelecom are only able to perform first line troubleshooting, thereafter service issues need to be escalated to Frogfoot for resolution. Frogfoot undertake to attend to valid faults by the next business day. Usage stats are not made available to RSTelecom at this time and therefore cannot be displayed.

Installation costs do not include additional trenching costs or the unblocking of pipes. Any additional installation costs will be payable by the end user/client. Service changes are only permitted between the available Frogfoot Air packages. New services can only be set to Downgrade (lower speed) after 6 months of active service have passed, this includes services that were Upgraded, a Downgrade will not be permitted on the Upgraded service during the first 6 months of service. Clients are not able to service change to an Upgraded service (higher speed) and then service change to a Downgraded service in the same month. The Upgraded service change must first be renewed before a Downgrade can be set for the next renewal. Cancellations must be requested via the Client Control Panel, all cancellations require a calendar months' notice (purchases on promotions may carry additional t's & c's). The earliest available cancellation date will be shown in the Client Control Panel.

Openserve Web Connect

Openserve Web Connect is an Openserve Fibre product which includes Openserve uncapped internet and is available as per the coverage map on our website. The product is designed for Basic use and is not intended for business use or super users. The service is supplied as a best effort service by Openserve. Equipment/hardware supplied during the installation remains the property of Openserve and may not be removed from the premises. Hardware removed from the premises will be billed to the client. The service is installed with a Wifi enabled ONT so no router/modem is required. Set up of the service will be facilitated by Openserve during the installation. RSTelecom are only able to perform first line troubleshooting, thereafter service issues need to be escalated to Openserve for resolution. Usage stats are not made available to RSTelecom at this time and therefore cannot be displayed. Openserve reserve the right to implement a Fair Usage Policy at its discretion.

Installation costs include up to 8 linear meters of trenching/unblocking of pipes. Thereafter a cost of R160.00 per linear meter will be payable by the end user/client. Service changes can only be done between the available Openserve Web Connect packages. New services can only be set to Downgrade (lower speed) after 6 months of active service have passed. This includes services that were Upgraded, a Downgrade will not be permitted on the Upgraded service during the first 6 months of service. Clients are not able to service change to an Upgraded service (higher speed) and then service change to a Downgraded service in the same month. The Upgraded service change must first be renewed before a Downgrade can be set for the next renewal. Cancellations must be requested via the Client Control Panel, all cancellations require a calendar months' notice (purchases on promotions may carry additional t's & c's). The earliest available cancellation date will be shown in the Client Control Panel.

Static IPs

Minimum Requirements

• Only one static IP can be linked to one active Openserve service (username)
• A static IP cannot be transferred from one service to another
• The static IP will remain active as long as the Openserve service (username) it is linked to is active, should the Openserve service (username) it is linked to be cancelled, the static IP will automatically be deleted. Please be aware that once the static IP is deleted it cannot be recovered, should you repurchase the service a new static IP will be issued.
• Failure to pay for your static IP and linked service before the due date will result in the static IP being deleted, once the static IP has been deleted it cannot be recovered.
• A static IP can be cancelled during the course of a month, but the cancellation will only take effect at the end of the month. E.G if we receive your cancellation on the 1st or 15th of July, the static IP will only be deleted on the 31st of July at 11:59pm.

Your Static IP can be switched on and off from your CCP/RCP. Static IP's are assigned on your PPPOE connection. Due to privacy and security concerns, internal network configurations like natting and routing will need to be set up and maintained by your network administrator.

Static IPs are only available for Openserve DSL and Fibre services

All Static IPs on our new network are now allocated per region:

• North = Free State, Gauteng, Mpumalanga, Limpopo, North West
• East = KwaZulu-Natal
• South = Eastern Cape, Western Cape and the Northern Cape

To give you optimal routing and throughput, we need to lock your service down to the last line you connected from.

Should you move to a different region and would like to connect from your new location, then you will have to cancel your current Static IP and apply for a brand new Static IP address. RSTelecom does not advise that Dynamic/Static IP's are used to run email servers. Should the client choose to use our Dynamic/Static IP services to run an email server it is the clients responsibility to monitor and request removal of all blacklisting's related to the IP on services such as RBL's/SBL's/PBL's and not the responsibility of RSTelecom.

When you enable the Static IP option in your Control Panel, we will force your service to disconnect in order to establish your region, so that we can allocate the appropriate Static IP in your area.

The username will be locked to the first successful connection we receive, meaning no other connections can be established from another location.

Also note that the service will only allow one concurrent connection.

MTN 5G

MTN 5G is an Uncapped service with an Acceptable usage policy which differs per service type. MTN 5G coverage maps are generated by MTN based on available tower capacity and signal strength 3D modelling. Certain factors such as device placement and interference from man-made structures and obstructions, weather conditions and vegetation growth may prevent your router from connecting to 5G. In these instances, your device will fallback to 4G LTE-Advanced, with speeds up to 300Mbps.

The service is a monthly billed service which will continue on a month to month basis until cancelled. Cancellations require a calendar months' notice and must be submitted via the Control Panel (Purchases on Promotion may carry additional T's & C's for cancellation), cancellations can be set up until 5pm on the last day of each month. A calendar month is determined as one full month (1st to last day) must pass between the cancellation request and cancellation date. Service changes are possible within the MTN 5G service options and can be set at any time (before 5pm on the last day of each month). The new service will only be effective from the 1st of the following month provided no Service Change rules are in place (Refer to Policies and Procedures – Service Changes) and Promotional Terms and Conditions if the service was purchased on a Promotion.

The service is only available at pre-defined locations as provided by MTN. During the sign up process availability will be determined according to the address provided, this is due to service availability being limited per location/area in order to provide an optimal service experience. The sim will be locked to the location provided at sign up, this location must also be the location where the first connection is made and cannot be used at another location. We reserve the right to permanently suspend and cancel a service that is found to be moved to different geographical locations often. Should the new location not be within MTN Fixed LTE Coverage the service will need to be cancelled. The standard cancellation policy and applicable fees will apply.

The sim must be used in a 5G router approved by MTN, approved routers are listed below:

• HUAWEI 5G CPE PRO 2
• ZTE 5G CPE MC801A

On the day of purchase a prorata invoice will be raised and debited accordingly, once the sim has been activated (provisioned) a new prorata invoice will be raised and the purchase invoice will be credited. Accepted payment methods for the purchase and renewal of the service are Credit Card and Debit Order, your chosen payment method will apply to all services on the profile going forward. Debit order payments are required to clear before delivery will take place (payment clearance can take up to 5 days). Once delivered please allow up to 48 hours from the time the SIM Card is inserted into the device for the data to be allocated by MTN.

The purchase of the MTN 5G service is subject to RICA and you will be required to provide certain documentation when signing up as well as on delivery of the device/SIM, the requirements will be communicated to you. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to RSTelecom, as such please be advised that your personal details will be received by the courier, courier company and RSTelecom. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law.

Sim swops will be processed where possible. The delivery fee for the new sim will however be charged to the clients account.

MTN 5G services carry an Acceptable Usage Policy which may affect the speed of your service.

MTN Fixed LTE - On Demand

MTN Fixed LTE On Demand is available as a Capped or Uncapped service and is a best effort service with no minimum service levels guaranteed. Speeds will differ and no minimum speeds are guaranteed. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property.

The service is a monthly billed service with a minimum billed amount for 5GB of data which will continue on a month to month basis until cancelled. Cancellations require a calendar months' notice and must be submitted via the Control Panel (Purchases on Promotion may carry additional T's & C's), cancellations can be set up until 5pm on the last day of each month.

The service can be set to upgrade to an Uncapped package with immediate effect for one month, two months or permanently. One month applies to the current month up to and including the last day of the current month, two months will apply to the current month up to and including the last day of the current month plus the following month. Permanently means the service will be converted to an Uncapped service going forward. The billing for the service will return to the minimum billing for the 5GB once the upgrade selected has expired.

Unused data on a non-upgraded service (5GB) will rollover for one month. This service is not usage based and unused data will not be credited or refunded. Available data can be transferred to the same service (On demand 5GB) on a different profile. The 5GB service cannot be topped up with additional per gig data, the service can only be converted to an Uncapped account.

This service is a Fixed LTE service which is only available on LTE Technology (excludes 3G and 2G technologies). The service is only available at pre-defined locations as provided by MTN. During the sign up process availability will be determined according to the address provided, this is due to service availability being limited per location/area in order to provide an optimal service experience. The sim will be locked to the location provided at sign up, this location must also be the location where the first connection is made and cannot be used at another location. We reserve the right to permanently suspend and cancel a service that is found to be moved to different geographical locations often. MTN will allow one change in location per year, please provide us with 30 days' notice thereof in order for us to submit the request timeously. Should the new location not be within MTN Fixed LTE Coverage the service will need to be cancelled. The standard cancellation policy and applicable fees will apply.

Please ensure that you purchase the correct modem/router for your connection type, e.g. ADSL, VDSL, Fibre and Mobile. A modem/router is required in order to utilize our services and is not included with the data product purchased unless otherwise stated.

RSTelecom has a 7 business day return policy. Units returned must be returned as shipped (i.e. same cosmetic condition and all shipped packaging, parts and accessories included) to be eligible for refund or exchange. If the modem is returned within 7 days it will be refunded or replaced with a new unit.

RSTelecom will not arrange collection of units for exchange or return (or cover related costs). The client will be responsible for arranging for the unit to be delivered to RSTelecom. This will in no way impact the continued warranty provisions, and only relates to courier charges and logistics.

All modems carry a 12 month warranty. If outside of the 7 day return window, faulty modems can be returned to RSTelecom for testing. Should the modem be found to be faulty it will either be replaced with a re-furbished unit or sent to the manufacturers for repairs and returned to the client upon completion. The warranty and returns policy does not cover any damage deemed to have been caused by the client's misuse or mistreatment of the product (including damage due to improper return shipping of the product for exchange or return).

The manufacturer's Warranty will be voided by the improper use or abuse of the product, using the incorrect power supply, use of unapproved accessories or modifications, lighting and power surges and water damage. RSTelecom will not be liable to repair or replace any such devices and no further correspondence will be entered into once the device is deemed to be out of warranty.

Failure to abide by RSTelecom' policy can result in deductions to the claimed refund or rejection of claims for refund or exchange.

All RSTelecom services are provided as a Best Effort Service and no guarantees on up time or availability are offered. We implore clients using our services to operate their business, server or any type of critical services (not limited to those mentioned here) or any type of operation that could have a detrimental effect on themselves, business or others have back up services in place to ensure a continuation of service with minimal downtime should their service be affected in any way. RSTelecom together with its Suppliers and Partners endeavor to provide maximum up time for all services at all times.

I accept and understand that:

The service will be subject to:

• Provisions of the Electronic Communications Act No 36 of 2005 ("the ECA"), including the Acceptable Usage Policy of all Service Providers and Network Operators for which RSTelecom resell services.
• All services are Month to Month, service/s may be terminated by the client or RSTelecom. The accepted cancellation method is via the Control Panel and one calendar months' notice is required, in certain instances a cancellation fee may be applicable.
• RSTelecom will be entitled to change the price of any service purchased or discontinue a service or product type. RSTelecom endeavors to provide clients with reasonable notice of such changes.
• RSTelecom reserves the right to limit the methods of payment options per service or product type.
• Should I/we fail to pay my/our account in full I/we shall be liable for any resultant collection, tracing and/or legal fees and all my services will be suspended.
• RSTelecom will be entitled to verify the information contained on the client's order form and generally make enquiries it deems necessary. RSTelecom will also be entitled to furnish any information regarding the client's account with RSTelecom and his compliance with these conditions to any credit bureau / Bank.
• I/we hereby indemnify RSTelecom against any damage, loss, claims or cost that may result from work being done in connection with the connection and / or removal of the service.
• All services sold by RSTelecom are sold as a best effort service, throughput is in no way guaranteed.
• RSTelecom together with its Suppliers and Partners disclaim any liability resulting from:
• Interruption of service
• Delays in provisioning, delivery or providing of the service
• Acts of God
• Negligence in any manner or form
• Unauthorised use or misuse of the clients account and/or passwords
• Misinformation provided by employees
• Damages arising from the inability to access or utilise a service
• I/we agree that any claim under this Agreement is limited to the amount paid for the monthly service in dispute not exceeding 3 months. RSTelecom and its Suppliers/Partners shall not be liable for any direct, indirect or incidental damages resulting from the client/user's inability to use any of the Services or the cost to procure an alternative service.